Click & Collect customisation
Our Click & Collect solution must support and enhance your business model. We understand that the standard size and spread of network may not be right for every retailer, given their own branch network and omni-channel goals. You will maintain Click & Collect footfall in your own stores, while adding thousands of additional convenient locations for your customers.
To ensure our solution offers maximum flexibility, you can customise the network based on geography and type. This can also be altered in real time, so if you have preferences based on time of year or day in the week, you can manage accordingly.
Customer support and order management
We provide you with the ability to track and manage all of your Click & Collect orders via our smart parcel grid. This supports your customer services team in providing quick resolution of any customer queries.
We are currently building a suite of analytics tools to provide you with insights about your Click & Collect performance. By providing you with detailed data, you make HubBox work as hard as possible for you.