JOY is a unique fashion and lifestyle brand, renowned for innovative womenswear, menswear, accessories and an eclectic mix of fun, quirky and seriously stylish gifts.
JOY’s customer base is young, urban, and busy! So JOY needed to ensure they were offering delivery options that allowed their customers to choose a personalised, utterly convenient delivery experience. HubBox Click & Collect is perfect for JOY - customers can choose a delivery location convenient to their home, work, or public transport hub, and they have 14 days to collect at their leisure.
HubBox Connect: We’ve given our technology to JOY so they can offer Click & Collect to both HubBox locations and their own stores. This is provided in a seamless interface at the checkout plus the in-store technology to manage parcels in and out of their own stores.
We have installed and customised our Magento plugin, making sure it fits in with JOY’s branding and target audience. The design was influenced by their checkout type as well as trying to ensure the checkout journey is as simple as possible for customers.
We have also created branded communication materials to promote customer loyalty with JOY even while using HubBox’s network.
We have built a system that allows JOY stores to manage in-store Click & Collect.
To that end we are providing them with a webapp they can use to track and manage parcels ordered online to their own stores.