Welcome to the new
Click & Collect

The UK’s first nationwide courier-independent solution

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We live in a convenience-driven world

Case studies

JOY is a fashion/lifestyle brand - womenswear, menswear, accessories, & gifts.

JOY wanted to offer their young, urban customers a delivery option that allowed for total convenience.

We integrated JOY’s own stores into our Collect Point network so they can offer own-store Click & Collect plus HubBox locations.

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Yoga Rebel is Europe’s #1 yoga store, featuring clothes and accessories for avid yoga practitioners.

Yoga Rebel wanted their young, urban customer base to have premium delivery options for the ultimate in convenience.

We've given Yoga Rebel the opportunity to increase conversions and reduce cart abandonment with a desirable new delivery option.

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Lords at Home sells stylish and useful housewares, with a wide range of everyday items and aspirational products that inspire.

Lords at Home wanted to make their e-commerce delivery options as convenient and friendly as the in-store experience. HubBox Click & Collect fit the bill.

We integrated Lords’ own Click & Collect system into our network to act as “private” Collect Points.

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Joseph Joseph is an award-winning international housewares brand.

Joseph Joseph is renowned for convenience products - so their customers are busy people who need convenient delivery options. Click & Collect fulfilled the brief.

We provided Joseph Joseph with seamless integration at their checkout and customised branded communication with their customers.

How it works

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1. Click & Collect at your checkout

Once our easy-to-install solution goes live, your customers will be offered Click & Collect delivery to one of our Collect Point locations across the UK. The integrated map is customised to match your brand.

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2. No change to your courier

You’ll use your own courier to deliver the goods. You don’t have to change any of your normal fulfilment processes, and your customer will still have access to all the shipping speeds and options you already offer.

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3. Secure storage at trusted local shops

Our Collect Points are hand-picked from the most trusted local shops on the high street. They receive the goods, log it in using our proprietary software, and store securely.

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4. Contact on the channels your customers want

We email your customers with a unique Collection Code so they can pick up at their convenience. We also provide a free app so customers can receive push notifications and have their details on hand.

Why offer click & collect?

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Offer more delivery choice:

71% of customers have expressed a preference to collect their deliveries from a Collect Point.

76% of online shoppers will use Click & Collect in 2017.

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Increase cart conversions:

48% of online shoppers abandon their basket due to a lack of delivery choice.

56% of shoppers rate delivery choice as the most important factor when buying

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Make them happy:

61% of consumers choose one online store over another because of available delivery options.

74% of retailers see an increase in sales after offering more delivery options

The most accessible and advanced Click & Collect solution available

Recent Press

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SME Web: How independent retailers can win the online battle with High Street giants

Competing with the giants of retail on the High Street is inevitably a daunting task for any SME, and in the digital world it is no different.

After all, you can look at the likes of John Lewis, Argos, Marks & Spencer and admire the strength of their infrastructure in technology and fulfilment systems ...

 

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GMA: How delivery options impact dropout rates for online retail

Is delivery really a marketing problem when it comes to online retail? Oh yes, says Sam Jarvis – research shows customers are increasingly sensitive to a good delivery experience.

Online marketing professionals everywhere will be all too familiar with the process of trawling through mountains ...

 

 

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REAL BUSINESS: David vs Goliath - How online independents can compete with retail giants

Ever-improving technology means the opportunity has never been better for e-commerce. Sales have continued to rise, despite fears immediately post-Brexit that we would see a decline.

A recent report stated sales are 15 per cent higher in 2016 than at the same point last year, and we are 37.3% ahead ...

 

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